Q. What is your Warranty policy?
A. All Gemini products are covered by a one year warranty. The warranty covers manufacturer defects. It does not cover damage caused by accidents, misuse or other external causes. Action LED Lights is a authorized service center for Gemini Lights. If you should have an issue with any Gemini product you can contact us to arrange for service, regardless of were you purchased your light.
Gloworm lights are covered by a 2 year warranty. The battery, charger and all other accessories for one year.
In warranty service is no charge. Depending on time since purchase, you may be responsible for the shipping to return it to our Rockford, IL warehouse. We will inspect it and repair or replace it as necessary and get it back to you as soon as possible.
Out of warranty service is available too. Contact us to discuss the problem before shipping anything to us. Perhaps we can diagnose the problem over the phone or through E-mail and offer a simple solution. If the product must be returned we will diagnose the problem and provide you with an estimate before proceeding.
Magicshine lights are covered by a one year warranty. Magicshine batteries are covered by a 6 months warranty. The warranty covers manufacturer defects. It does not cover damage caused by accidents, misuse or other external causes. Action LED Lights is only able to provide warranty service for product that we have sold. If you have purchased the product else were please contact the seller you purchased it from or E-mail Magicshine directly. We can provide paid service for Magicshine products regardless of the point of purchase.
Q. What if I'm not happy with the light I have purchased?
A. We strive to give you the best customer service possible. If you are not 100% satisfied with the light you have purchased you can return it to us for a full refund of the purchase price (minus shipping) within 14 days of the delivery date. Or you can trade in for a different light and get free shipping on the replacement.
Q. What is the difference between the CREE XM-L2, CREE XM-L and the SSC P7 D-Bin LED emitters?
A. They are similar products produced by 2 different companies. CREE Inc. is headquartered in Durhan, NC USA, with production mainly in China. SSC or Seoul Semi-Conductor is headquartered in Seoul South Korea with production also in South Korea. The SSC P-7 LED has a maximum output of 900 lumens. The CREE XM-L has a maximum output of 1000 lumens. The XM-L2 LED is CREE's latest generation and produces up to 20% more light than the XM-L while using the same about of power.
Q. How do I choose which light is best for me?
Q. Can I use your lights with a Dynamo Hub?
A. A high quality dynamo hub like the Schmidts SON hub reaches a maximum of 3 watts @ 6V at 10mph (less at lower speeds). Of the lights we sell, the one with the lowest power requirements is the Gemini XERA. It requires 1.23A @ 7.4V or 9.1 watts at 100% brightness. It also requires at least 6V to operate. So unfortunately you would only be able to run the light at 30% power and not until reaching 10mph.
Q. Can I charge my battery with a Dynamo Hub?
A. To charge any of our batteries requires 8.4V so you would first need a DC to DC step up circuit. With the 3W, 6V maximum output of most better hubs (at 10+mph) and an 80% efficient conversion to 8.4V you would have a charge current of .28A. At that current it would take at least 10 hours to fully charge a small 2 cell 2.2Ah pack.
Q. Which battery is best for me?
A. First, all of the batteries we sell will work with any of the lights we sell. The one to choose depends on the length of your rides, the light or lights you are running, how rough of use it will get, and how weight conscience you are.
The mAh rating is a measurement of the capacity of the battery pack. A 5400mAh pack has 23% more energy stored in it than a 4400mAh pack so your run times will be 23% longer. If a light comes with a 4400mAh battery and has a 3 hour run time if you use a 2200mAh pack your will have a 1.5 hour run time and a 5400mAh pack will give a 3.7 hour run time.
The final factor is quality. While all the batteries we sell are UL rated and very good quality, the Panasonic and Samsung batteries will provide longer life in years or number of charge cycles.
Q. Can I replace individual cells in my battery pack?
A. First, all of the hardshell packs we sell are sealed shut and cannot be opened.
Replacing cells is not as easy as it may seem. For the cells in a pack to all charge properly they must be very closely matched otherwise one cell may get over charged while another is not fully charged. There are 2 problems with this. A Li-ion cell that gets over charged or over discharged can become unstable and explode or catch fire. To protect against that the pack has a protection circuit in it that monitors the voltage of the cells and shuts off the discharge when any cell in the pack (or parallel pair) reaches 2.75V. It also shuts off the charge at 4.2V per cell.
Because of that the strongest cell controls the charge and the weakest cell controls the discharge and as the pack is used the imbalance between cells become greater with each cycle.
The only way around that is to use a battery holder that uses 4 individually protected 18650’s and charge each cell independently. Then you would need a 4 place charger or 2 of the 2 place ones we sell.
Q. I want a different battery with my light than what comes standard. Can I trade?
A. Yes, there is an option in most of the listing to upgrade the battery. If you would like a combination that is not listed contact us and we'll put together a custom package.
Q. I am a member of a club. Can we get a discount on a group order?
A. Put together a list of any combination of lights and accessories you are interested in and we'll give you a quote. Discounts start with a purchase of 5 lights.
Q. Do you ship Internationally?
A. Yes, we ship worldwide. Put the items you are interested in into the cart and in the first page there is a shipping calculator that will give you all your carrier options.
USPS First Class International is the lowest cost but it is also the slowest and only has tracking to the following countries:
• Great Britain.
• New Zealand.
There are a few countries who's internal postal systems are very poor (you probably know if it's yours) For those we recommend using FedEx, DHL or USPS Priority or Priority Express.